Frequently Asked Questions

• What is Salem Five's Routing Number?

  Salem Five's routing number is 211370558 and is located at the bottom of your checks.

• What should I do if I suspect fraud or have questions about fraud prevention?

  If you suspect fraud, please call our contact center (800) 850-5000 or email mail@salemfive.com right away. If you have general questions or want tips and advice on fraud prevention, visit our Security page.

• Am I able to add a beneficiary to my account?

  Yes, you are permitted to add up to 4 beneficiaries (individuals) per deposit account. To submit a request for the addition of a beneficiary, log into Online Banking and send us a secure message or step into your local Salem Five location.
  
  

• How can I find the terms of my personal deposit account?

  Once logged into Online Banking, select the account and choose the 'Account Information' link to view your account number and interest rate information.

• How do I request a loan or mortgage payoff amount?

  Click here to download the loan payoff request form. Please also review our Payoff Policies and Procedures.

• Can I make an ATM/Debit Card purchase outside the country?

  Whenever you are traveling outside the country, you will need to notify Customer Support at (800) 850-5000.

• How do I order checks?

  You can order or reorder checks by selecting the "Order Checks" link from the menu for your Checking accounts(s) within Online Banking or by calling Customer Support at (800) 850-5000.

• What is a SWIFT Code?

  A SWIFT code is a code used to identify the country, bank and branch that an account is registered to. When you send money to a bank account overseas, you’ll need this code to ensure that your money is going to the right place. A SWIFT code is sometimes called a BIC (Bank Identifier Code), but they are exactly the same thing.

  Salem Five’s SWIFT Code is: SAVVUS33

• What is Salem Five’s Digital Assistant?

  An online tool powered by artificial intelligence that can answer hundreds of questions you may have. Our Digital Assistant can answer simple questions such as hours of operation, our routing numbers and where you can find coin counting machines to more complex questions such as the types of loans we offer, how to opt into overdraft protection, view statements online and with mobile banking, apply for a credit card or pay a loan. Of course, if you prefer to speak to one of our customer service representatives, they are always at the ready, during normal business hours. Just look for the yellow bubble on the lower right hand side of our website to access.